1. Coverage
Shipping is available within serviceable locations in India, subject to courier availability, payment status, order acceptance and operational feasibility.
2. Processing Time
Orders are generally processed and dispatched within up to 7 business days after order acceptance and payment verification.
Business days exclude Sundays and applicable public holidays. Processing and dispatch are different from courier transit or final delivery.
3. Transit Time
Courier transit begins after dispatch. Transit and delivery time vary by destination, courier partner, serviceability, weather, holidays, peak-load periods and operational disruptions. OHMYJEWELLERS does not guarantee a fixed delivery date.
4. Self Shipping
For self-shipping orders, the order ships to the reseller-selected or registered address. The reseller is responsible for onward sale, local delivery and customer communication.
5. Dropshipping
For dropshipping orders, the order ships directly to the reseller's customer address. The reseller must verify customer name, mobile, complete address, landmark, city, state and pincode before placing the order.
6. Shipping Charges
Current standard shipping charge is ₹70 for both prepaid and COD orders. The amount shown at checkout will be considered final.
Applicable GST is calculated separately during checkout or invoice generation.
Shipping charges are shown at checkout where applicable and may depend on order type, packing option, destination, courier serviceability or current shipping rules.
7. Tracking
Courier, AWB or tracking details are shared through the portal or email when available. Tracking visibility depends on courier system updates.
8. Address Changes
Address changes are allowed only while the order remains eligible for modification. After shipping-label creation, packing handover or dispatch, address changes may not be possible.
9. Delivery Attempts
The reseller or customer must remain reachable. Courier rules govern delivery attempts, reattempts, OTP verification, call attempts and return movement.
10. RTO, Refusal or Incorrect Address
RTO may affect security refund, shipping charges, payout and order settlement. Losses, deductions or charges follow actual portal records and current policies. The reseller is responsible for incorrect dropshipping addresses, unavailable customers or customer refusal where applicable.
11. Delays
Delays may occur due to courier disruption, holidays, weather, network issues, operational constraints, serviceability changes, payment verification or other events beyond reasonable control.
12. Damaged, Missing or Tampered Package
If a package appears visibly tampered with, the recipient should refuse delivery where practical. For damage, wrong item or missing-item concerns, preserve the packaging, take clear photos or video and report the issue to support within 48 hours from delivery, subject to review.
13. Contact Details
Email: support@partners.ohmyjewellers.in
Phone/WhatsApp: +91 8952856304