1. Order Cancellation
Cancellation is available only while the portal and order status permit it. After acceptance, production, packing, label creation or dispatch, cancellation may not be possible. Custom or made-to-order products may not be cancellable after production begins.
2. Modification
Pending orders may be modified only through available portal actions. Any modification can recalculate totals, GST, shipping, COD balance, security, customer invoice value, margin or payout.
3. Failed Online Payment
A failed or cancelled Razorpay payment should not create a confirmed order. If money is debited but payment is not confirmed, the bank or Razorpay reversal timeline applies. Please share the transaction reference with support for review.
4. Refund Eligibility
Refunds may be considered for seller-approved cancellation, duplicate verified payment, unavailable product, wrong item, verified transit damage or approved payment correction. Refund approval depends on order records, payment status, inspection and applicable law.
5. Non-returnable or Restricted Cases
Subject to applicable law, refund or return may be declined for used or worn products, products damaged after delivery, altered products, missing packaging or accessories, custom or made-to-order items, incorrect dropshipping information, customer refusal or RTO not caused by OHMYJEWELLERS.
6. Damage or Wrong Product
Damage, wrong-item or missing-item concerns should be reported promptly with clear photos or video and preserved packaging. Reports should be sent within 48 hours from delivery, subject to review and courier or operational verification.
7. Refund Method
Approved refunds are issued to the original online payment source wherever applicable. Cash refunds are not promised for online payments.
8. Refund Timeline
Approved refunds are initiated through the original payment channel. Actual credit time depends on Razorpay, the customer's bank and payment method.
9. Dropshipping COD Security
The Rs. 200 dropshipping COD advance/security is tracked separately from customer invoice value, GST and reseller margin. It is connected to the relevant physical jewellery product order and is not a membership fee, investment, joining payment or recruitment charge. After successful delivery, it may become refundable or settled through the payout ledger according to current portal records.
RTO, refusal, failed delivery, cancellation or applicable shipping/return/packing charges may reduce, hold or cancel the security refund. The payout ledger is the source of record for security adjustment and release.
10. Payout Adjustments
Refunds, RTO, reversed delivery, disputes or approved deductions may affect reseller payout. Settlement follows actual delivery, payment and ledger records.
11. Shipping and Packing Charges
Shipping and packing charges may be non-refundable if already incurred, except where OHMYJEWELLERS accepts responsibility.
12. Chargebacks and Disputes
Resellers should contact support before initiating a payment dispute. Fraudulent chargeback abuse may result in account restriction or further review.
13. Contact Details
Email: support@partners.ohmyjewellers.in
Phone/WhatsApp: +91 8952856304