1. Business Identity and Scope
This Privacy Policy applies to the OhMyJewellers Reseller Portal at https://partners.ohmyjewellers.in. The portal is operated by OHMYJEWELLERS for B2B sale and dropshipping of physical 925 sterling silver jewellery products. It covers reseller applications, accounts, orders, checkout activity, support requests and dropshipping fulfilment data submitted through the portal.
2. Information Collected
- Name, email address, mobile or WhatsApp number.
- Business or shop name, city, state and reseller application details.
- GST, business, payout, bank or UPI details where provided for account or settlement purposes.
- Login/account data, password-reset or activation references and security logs.
- Shipping and billing addresses.
- Dropshipping customer name, phone number and delivery address submitted by the reseller.
- Order history, product selection, quantity, payment references, COD/security status, payout records and support communication.
- Device, browser, IP, cookie, localStorage, session and cart information needed for portal security and functionality.
3. How Information Is Used
- Process reseller applications and manage approved accounts.
- Process orders, calculate invoices, GST, margins, COD splits, security amounts and payouts.
- Arrange packing, dispatch, shipping and tracking.
- Send transactional emails, account emails and order notifications.
- Provide support, prevent misuse or fraud and maintain portal security.
- Comply with tax, accounting, legal and operational obligations.
4. Dropshipping Customer Data
The reseller must have lawful authority or customer consent before providing customer information for dropshipping. Customer data submitted for dropshipping is used for fulfilment, shipping, invoice, support, service and legal purposes.
Resellers should not upload unnecessary sensitive information about customers. Incorrect or unnecessary customer data may affect order processing or compliance obligations.
5. Payments and Razorpay
Online payment processing is handled by Razorpay where applicable. OHMYJEWELLERS receives transaction status, payment references and order-related payment information, but does not directly store card numbers, CVV or UPI PIN.
6. Email Notifications
Transactional emails are sent through Brevo or the configured transactional email provider for account, order, payment, password and support-related communication.
7. Service Providers
Information may be processed through service providers required to operate the portal, such as Razorpay, courier/logistics providers, Brevo, Hostinger static hosting, Render backend hosting, MongoDB database services and Cloudinary image-storage services. Providers are used for portal operation, fulfilment, payment, communication, fraud prevention, storage and support.
8. Cookies and Local Storage
The portal may use cookies, localStorage and session information for login state, cart persistence, authentication, security, checkout state and user experience. Disabling storage may prevent some portal functions from working correctly.
9. Data Sharing
OHMYJEWELLERS does not sell personal data. Data may be shared where needed for fulfilment, payment processing, shipping, fraud prevention, tax/accounting records, legal compliance, service operation or support.
10. Data Retention
Information is retained only as required for business operations, tax, accounting, settlement, dispute handling, fraud prevention and legal obligations.
11. Security
Reasonable technical and operational safeguards are used to protect portal information. No system can be guaranteed completely secure, so resellers must also protect account credentials and immediately report suspicious activity.
12. User Choices and Rights
Requests to access, correct or delete information may be sent to support. Some records may need to be retained for legal, tax, accounting, fraud-prevention, settlement or dispute obligations.
13. Children
The portal is intended for business users and is not knowingly directed to children.
14. Updates
This policy may be updated when portal operations, legal requirements or service providers change. The latest version will be posted on this page.
15. Contact Details
Email: support@partners.ohmyjewellers.in
Phone/WhatsApp: +91 8952856304